Terms and Conditions

PAYMENT:
You may pay by cheque to "Scale Rail Model Centre", credit card or debit card. Amex-Visa - Mastercard - Switch-Solo or Delta.

Please note that the payment on your CC Statement will show as Horley Bookshops Ltd. Horley as Scale Rail Model Centre is a trading name on Horley Bookshops Ltd.

PLACING AN ORDER:
Orders can be placed through this secure online web site. Alternatively phone, email or fax your order. It is NOT recommended you email credit card details.
We also accept orders by post with a cheque or postal orders for payment.
We do not charge the credit or debit cards until we actually send off the goods.

If ordering goods as a gifts or presents, PLEASE check availability as non-stock items might take a while to come back into stock. This can easily be done by calling us on 01293 783558.
We do NOT show stock count on our website.

DELIVERY:
Stock items are normally dispatched within 2 working days.
UK orders are normally despatched by Royal Mail or Parcel Force and are delivered in a few days. Allowance should be made for postal delays beyond our control. With regard to foreign orders- these are despatched within 4 days by Parcel Force or Royal Mail . Orders sent via airmail are usually delivered within a week after despatch.

Non stock, out of stock or new items will follow as soon as stock is available from the suppliers. Please note that for an order consisting of new items yet to be released and items already released and in stock, a separate delivery charge will be made. This is to allow the collectors to place an order and reserve the new items.

UK Post and packing:
Under 1 kilo £3.50
Over 1 kilo £8.00, excluding Train sets, Sundeala Boards, Trestles, and Baseboards for which additional delivery applies as follows: Train Set (each) £10.00 Baseboards £15.00 per board, Trestles £15.00 per order per pair.
Baseboards/trestles orders to Scotland and other outlying areas attract additional charges.Please call us to confirm these charges.

Re-Stocking Fees:

In case of items ordered in error, we will charge a Minimum of 15% of the Value of Goods, as well as the P & P Charges. For locomotives and digital control goods, we reserve the right to charge up to 50% of the Value. In case of doubt, please call us to clarify.